I don't mind the kind of old-fashioned looking phones Tracfone has (since I hate talking on the telephone anyway) but one thing that is a continual problem with them is buying a new phone only to find out the SIM card isn't the right one for your area and they have to send you a new one. (My husband is always managing to break or otherwise trash his phone, so he ends up getting a new one every year to 18 months or so.) This last time it happened, the customer service rep sounded like she was a 10-year-old Korean girl or something. :/ She was SUPER polite and apologetic, and was trying REALLY hard to help me, but between her accent/understanding of English and my accent, I was having a really hard time even giving her our address. Then, after spelling it letter-by-letter four times, it wouldn't show up as a valid address in their database (this ALWAYS happens with my in-laws' address for some reason - not just with Tracfone) and her computer wouldn't let her override it to get authorization to send out the SIM card, so I had to give her my campus address - yep, letter-by-letter.

"1600 CATLIN AVENUE - ONE-SIX-ZERO-ZERO Cat-Alpha-Tango...(etc etc)."

"I'm sorry, it shows 1600 Catlin Avenue in the database, but not UWS Box 4680."

"That's because it's one of several hundred boxes on a wall in our Student Center. Just put the UWS Box 4680 on the second address line, it'll get there just fine."

"I'm sorry, it's not accepting that address."

:: facepalm :: "Just send it to 1600 Catlin Avenue. As long as it has my name on it, the people at the desk will figure out where it goes."

"Yes, ma'am, it'll have your name on it."

:: facepalm ::

SERIOUSLY. Is customer service REALLY that difficult? O.o (It doesn't help that the reps apparently aren't allowed to think for themselves anymore, but instead have to go by what some computer is spitting at them.)